Partners · Legal
Last updated: 27 April 2026
These Partner Terms of Service (“Partner Terms”) govern your participation in the WTNcloud partner programme (the “Programme”) operated by WTNcloud (“we”, “us”, or “our”). By accepting an invitation to the Programme, signing in to the partners portal, creating a referral code, or accepting any commission payment, you agree to these Partner Terms. If you do not agree, do not use the Programme.
These Partner Terms supplement, and do not replace, our main Terms of Service and Privacy Policy. Where there is a conflict between these Partner Terms and the main Terms of Service in respect of the Programme, these Partner Terms prevail.
The Programme allows invited individuals and businesses (“Partners”) to refer prospective customers to WTNcloud and earn commission on qualifying paid subscriptions. Partners receive one or more unique referral codes, share the associated referral links with their networks, and earn commission on every paid invoice issued to a referred customer during a defined attribution window.
The Programme is invitation-only. We reserve the right to accept or decline applications at our sole discretion and to extend or withdraw invitations at any time.
To participate in the Programme, you must:
You will be issued partner login credentials at partners.wtncloud.co.uk once you accept your invitation. You are responsible for keeping those credentials confidential and for all activity under your account. You must notify us immediately at [email protected] if you suspect any unauthorised access.
You must provide accurate and complete information when setting up your account, including your legal name (or registered business name), trading address, payout method, bank details where applicable, and VAT registration status. You must keep this information up to date. Inaccurate or out-of-date details may delay or block payouts.
On joining the Programme you may create one or more unique referral codes through the partners portal. Each code generates a referral link of the form https://wtncloud.co.uk/?ref=YOURCODE which you may share through your own marketing channels.
When a prospective customer follows your referral link, we store a first-party cookie on their device which attributes their subsequent sign-up to your code. Attribution operates on a last-touch basis: if the same prospective customer subsequently follows a different partner’s referral link before signing up, the most recently set referral cookie wins. The cookie has a 30-day lifetime; sign-ups occurring after the cookie expires are not attributable to any partner.
Each customer can only be attributed to one referral. Once a customer has signed up and the referral has been recorded, the attribution is final and cannot be changed.
You must not use referral codes that infringe a third party’s trade mark, are misleading, or could reasonably be confused with a WTNcloud product or service. We may disable or rename any referral code at our discretion to prevent confusion or infringement.
You will earn commission on each paid invoice issued by us to a referred customer for a period of 18 calendar months from that customer’s first paid invoice (the “Attribution Window”). The commission rate applicable to your account is set out in your invitation email and is also displayed in the partners portal. We may change your commission rate from time to time on at least 30 days’ notice; any change applies only to commissions accruing after the effective date and does not affect previously accrued amounts.
Commission accrues automatically on receipt of payment of each qualifying invoice. Refunds, chargebacks, credits and unrecovered debts are deducted from your accrued commissions on the same basis. If a referred customer cancels their subscription, the referral becomes ineligible for further commission accrual; subsequent re-subscriptions by the same customer do not re-trigger the Attribution Window. This applies even if the customer signs up again using a different referral link.
Commission does not accrue on:
Commissions are paid in arrears in pounds sterling (GBP) and are settled by us in batches at our discretion, typically on a monthly cadence. Each payout is accompanied by a self-billed invoice issued in your name. By accepting a payout, you agree to our self-billing arrangements.
Self-billing. If you are VAT-registered, you agree that we may issue self-billed invoices on your behalf for commission earned through the Programme. You agree not to issue VAT invoices in respect of those amounts and to notify us immediately if you change your VAT registration status, change your VAT number, cease to be VAT-registered, or transfer your business as a going concern. Where you are not VAT-registered, self-billed invoices will be issued exclusive of VAT.
Bank details. Sort code, account number, and other payout details you provide are encrypted at rest using AES-256-GCM and are accessible only to authorised WTNcloud personnel for the purpose of issuing payments. We will not disclose your bank details to any third party except where required to make payment via our banking provider or where required by law.
Withholding. You are responsible for any tax, national insurance, or other levies arising from commissions paid to you. You agree to indemnify us in respect of any such tax liabilities (and any related interest or penalties) for which we may become liable as a result of inaccurate or incomplete information you have provided.
Disputes. If you believe a payout is inaccurate, you must notify us within 30 days of the payout date by emailing [email protected]. Payouts not disputed within that window are deemed accepted.
You must not, in connection with the Programme:
We monitor referrals for patterns indicative of the conduct above and may, at our discretion, withhold accrued commissions, reverse paid commissions, or terminate your participation in the Programme without notice in cases of suspected fraud or material breach.
Either party may terminate your participation in the Programme at any time by giving the other 30 days’ written notice (email is sufficient). We may also suspend or terminate your participation immediately and without notice if:
On termination of your participation:
You may receive non-public information about WTNcloud, our customers, our pricing, our roadmap, and the Programme itself. You agree to keep that information confidential and use it solely for the purpose of participating in the Programme. This obligation survives the end of your participation in the Programme. Information that is or becomes public through no fault of yours, that you already lawfully held, or that you are required by law to disclose, is not subject to this section.
We grant you a non-exclusive, non-transferable, revocable licence to use the WTNcloud name, logo, screenshots, and other marketing assets we make available to you in the partners portal, solely for the purpose of promoting the Programme in accordance with our brand guidelines and these Partner Terms. All goodwill in our trade marks accrues to us. You must not register or attempt to register any domain, trade mark, company name, or social-media handle that incorporates “WTNcloud” or any confusingly similar term.
All content you create to promote the Programme (your websites, blog posts, videos, social-media posts, email copy) remains your property. You grant us a worldwide, royalty-free licence to reproduce that content where necessary to promote the Programme (for example, to feature a partner success story on our marketing site) — we will obtain your prior consent before doing so.
We process personal data about you (the partner) and about individuals you refer in accordance with our Privacy Policy. Personal data we collect from you in the partners portal includes your name, email address, business name and trading address, VAT registration status, payout method, encrypted bank details, and a record of your sign-ins and actions taken in the portal. The lawful basis for processing this data is the performance of our contract with you.
Data we collect from prospective customers via the referral cookie is limited to the referral code, the timestamp of the visit, and (for sign-up events) the resulting account identifier. We do not share the personal data of referred customers with you. Aggregate metrics (sign-ups, accrued commissions, churned referrals) are visible in your portal dashboard.
Where you process personal data of individuals you refer (for example, by adding their email address to your own marketing list before they have signed up to WTNcloud), you act as an independent data controller and are solely responsible for complying with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations.
You participate in the Programme as an independent contractor. Nothing in these Partner Terms creates an employment relationship, partnership, joint venture, or agency between you and us. Neither party may bind the other or hold itself out as authorised to do so.
Nothing in these Partner Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
Subject to the paragraph above, our total aggregate liability arising out of or in connection with the Programme — whether in contract, tort (including negligence), under statute, or otherwise — is limited to the total commissions paid or payable to you in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special losses, loss of profit, loss of goodwill, or loss of anticipated commissions.
You agree to indemnify and hold harmless WTNcloud and its officers, directors, employees and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your participation in the Programme in breach of these Partner Terms; (b) your promotion of WTNcloud through means prohibited under Section 7; or (c) any claim by a third party (including a referred customer) arising from your acts or omissions.
We may update these Partner Terms from time to time. We will notify you of material changes by email to the address associated with your partner account at least 14 days before the change takes effect. Your continued participation in the Programme after the effective date constitutes acceptance of the updated Partner Terms. If you do not accept a change, your sole remedy is to terminate your participation under Section 8.
These Partner Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Partner Terms is subject to the exclusive jurisdiction of the courts of England and Wales, save that we may bring proceedings to enforce our rights in any jurisdiction in which you reside or do business.
If you have questions about these Partner Terms, the Programme, or your account, please contact:
WTNcloud Partners